Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your use of:

• The website tracksure.cloud
• The TrackSure products, including the WordPress plugin, dashboard, and any associated cloud services (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

2. Eligibility

You may use the Services only if you:

• Are at least 18 years old (or the age of legal majority in your jurisdiction);
• Have the authority to enter into these Terms (for example, on behalf of a company);
• Are not barred from using the Services under applicable law.

3. Description of the Services

TrackSure provides tools for tracking website and app events, sending data to advertising and analytics platforms, and generating reports and attribution insights.

We may update or modify features from time to time, including adding, changing, or removing functionality.

4. Accounts and Security

To use certain parts of the Services, you must create an account and provide accurate information. You are responsible for:

• Maintaining the confidentiality of your login credentials;
• All activities that occur under your account;
• Not sharing your credentials with unauthorized persons.

If you suspect unauthorized access, you must notify us promptly at support@tracksure.cloud.

5. Subscription Plans, Payments, and Taxes

Some parts of the Services are offered on a paid subscription basis.

• Pricing & Plans — Our current plans and prices are displayed on the Pricing page of the Site.
• Billing — You authorize us and our payment providers to charge your selected payment method according to the plan you choose (monthly, yearly, lifetime, etc.).
• Renewals — Unless otherwise stated, subscriptions renew automatically until cancelled.
• Taxes — Prices may exclude VAT or other taxes, which may be added depending on your location.
• Refunds — Our refund terms are described in the Refund & Cancellation Policy. Please review that policy before purchasing.

We may change our prices in the future; any changes will apply at your next renewal, with prior notice as required by law.

6. License and Acceptable Use

6.1 License

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Install and use the TrackSure plugin on your own or client websites, within the scope of your purchased plan.
• Access and use the dashboard and APIs for your internal business purposes.

You may not resell or redistribute the Services as a competing product without our written permission.

6.2 Acceptable Use

You agree not to:

• Use the Services in violation of any applicable law, including data protection, privacy, or marketing laws (e.g., GDPR, ePrivacy, CCPA).
• Track or process data of individuals without appropriate consent where required (e.g., via a cookie banner or consent management tool).
• Use TrackSure to track sensitive data (e.g., health data, religious beliefs, sexual orientation, children's data) without explicit legal basis.
• Reverse engineer, decompile, or attempt to gain unauthorized access to the Services.
• Interfere with the security, integrity, or performance of the Services.
• Use TrackSure to inject malware, spam, or abuse advertising platforms.

You are solely responsible for configuring TrackSure, implementing consent tools, and ensuring your tracking setup complies with applicable laws.

7. Third-Party Services

TrackSure integrates with third-party advertising and analytics platforms (such as Meta, Google, TikTok, etc.) and may send events to those platforms on your behalf.

Those services are governed by their own terms and privacy policies. You are responsible for:

• Maintaining your own accounts with those platforms;
• Complying with their terms;
• Ensuring your data sharing to them is lawful.

We are not responsible for any acts or omissions of third-party services.

8. Intellectual Property

The Services, including all software, content, trademarks, logos, and documentation, are owned by TrackSure and are protected by intellectual property laws.

Except as expressly granted in these Terms, no licenses or rights are conveyed to you.

You retain ownership of your own content, configuration, and data, as well as the data of your website visitors collected via TrackSure (subject to your agreements with them).

9. Feedback

If you provide feedback or suggestions about TrackSure ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free license to use that Feedback for any purpose without obligation or compensation to you.

10. Disclaimers

The Services are provided on an "as-is" and "as-available" basis.

To the maximum extent permitted by law, we:

• Do not guarantee that the Services will be error-free, uninterrupted, or that tracking will always be 100% accurate;
• Do not guarantee specific results or improvements in your advertising performance or revenue.

You are responsible for validating your tracking setup and making independent decisions based on data provided by TrackSure.

11. Limitation of Liability

To the fullest extent permitted by law:

• In no event shall TrackSure be liable for any indirect, incidental, special, consequential, or punitive damages, or lost profits, arising out of or related to the use or inability to use the Services.
• Our total liability for any claims arising under these Terms shall not exceed the total amount paid by you to us for the Services during the 12 months preceding the claim.

Some jurisdictions do not allow certain exclusions or limitations; in such cases, our liability will be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless TrackSure, its directors, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of the Services;
• Your violation of these Terms; or
• Your violation of any law or third-party rights (including data protection laws and platform terms).

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Bangladesh, without regard to its conflict of law principles.

Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Bangladesh, unless applicable law requires otherwise.

14. Termination

You may stop using the Services at any time and, if applicable, cancel your subscription in your account or via our billing provider.

We may suspend or terminate your access to the Services if:

• You materially breach these Terms;
• You fail to pay applicable fees; or
• We are required by law or third-party providers.

Upon termination, your right to use the Services stops immediately. Certain provisions (e.g., intellectual property, limitations of liability, indemnification, payment obligations) will survive termination.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date and, where required, notify you by email or in-app.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

16. Contact

For questions about these Terms, contact us at: support@tracksure.cloud